Customer Service Survey

We value your opinion please download and fill out our customer survey questionnaire and return

Alternatively you may fill the form below:


Panama Maritime Authority
Public Relations Office
CUSTOMER SERVICE SURVEY

The General Directorate of Merchant Marine goal is to provide the highest quality service to our clients, for that reason we will appreciate your opinion as of the services we provide.

Your opinion is very important to us!

1. What service(s) have you request?
 
2. Choose the department(s) of the Panamanian Registry, where you have requested a service:
Navigation and Maritime Safety (ASI /PSC) SEGUMAR New York, USA Consular Assistance section
Maritime Ship Security Department (ISPS) SEGUMAR Piraeus, Greece Maritime Telecommunications section
Marine Casualties Investigation Department SEGUMAR Tokyo, Japan Other (Specify)
Resolutions and Consultations Department SEGUMAR Singapore, Singapore  
Compliance and Enforcement Department SEGUMAR Seoul, South Korea  
SEGUMAR Panama City, Panama Vessel Registration Department  
 
ANSWER THE FOLLOWING QUESTIONS SELECTING THE OPTION ACCORDING TO THE CRITERIA INDICATED BELOW. IF YOUR OPINION IS LESS OR EQUAL TO CRITERIA NO. 3, WE WILL APPRECIATE THAT YOU PROVIDE ANY COMMENTS RELATED TO YOUR UNSATISFACTION, PLEASE BE SPECIFIC.
1. VERY UNSATIFIED 2. UNSATIFIED 3. REGULAR 4. SATISFIED 5. VERY SATISFIED
 
3 How satisfied are you with the departments of the Panamanian Registry, where you have applied for a service? 1 2 3 4 5
Navigation and Maritime Safety (ASI /PSC)
Maritime Ship Security Department (ISPS)
Marine Casualties Investigation Department
Resolutions and Consultations Department
Compliance and Enforcement Department
SEGUMAR
Vessel Registration Department
Consular Assistance Section
Maritime Telecommunications Section
Others:
Comments:
 
4. How satisfied are you with the availability and proficiency of the Panamanian Registry? 1 2 3 4 5
 
Comments:
 
5. How satisfied are you with the quality and the clarity of the information that you have received from the Panamanian Registry? 1 2 3 4 5
 
Comments:
 
6. How satisfied are you with the timely delivery of the service(s) that you have requested? 1 2 3 4 5
 
Comments:
 
7. How satisfied are you with the waiting time to get a reply on the phone? (If applicable) 1 2 3 4 5
 
Comments:
 
8. How satisfied are you with the waiting time for your complaint to be addressed? (If applicable). 1 2 3 4 5
 
Comments:
 
9. How satisfied are you with the service(s) provided by your resident agent (lawyer)? 1 2 3 4 5
 
Comments:
 
10. If you were to talk about the Panamanian Registry to other customers, how would you rate your experience? ( 1 to 5) 1 2 3 4 5
 
Comments:
 
11. How satisfied are you with the performance of the Panamanian Registry while you have been its customer?
Improved Unchanged Worsened
Comments:
12. How did you find out about the Panamanian Registry?
PMA/SEGUMAR Website Media exposure International Fair Referred by other customers
Authorized Recognized Organizations Consulate Shipping Agency Other (specify)
13. What motivated you to choose the Panamanian Registry?
Quality of service Fees Benefits
Proficiency Reliability Other (specify)
14. How useful and appropriate is the information located on SEGUMAR's website?
Useful Clear Complicated Outdated Never visit it
15. What services does the Panamanian Registry need to improve in order to be more efficient?
 
Feel free to use a spreadsheet as an attachment i f you need more space to write your comments !
Company or Legal person: 
Email : Phone : Date :
 
Please enter Text as it is in the image
 
 
Elaborated by: MarketingRevised by: Marketing ChiefAproved by: Public Relations Chief
Control No. F‐AC‐01‐02 Version: 05 Date: January 02, 2015 

encuesta-en-ing-v-05-2015-editable