Customer Service Survey

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Alternatively you may fill the form below:


THE PANAMA MARITIME AUTHORITY
PUBLIC RELATIONS OFFICE
CUSTOMER SERVICE SURVEY

The General Directorate of Merchant Marine aims to provide a service of excellence. Therefore, we would like you to share your impressions about our services.

Your opinion matters!

1. What service(s) have you request?
 
2. Choose the department(s) of the Panamanian Registry, where you have requested a service:
Navigation and Maritime Safety (ASI /PSC) SEGUMAR New York, USA
Maritime Ship Security Department (ISPS) SEGUMAR Piraeus, Greece
Marine Casualties Investigation Department SEGUMAR Tokyo, Japan
Resolutions and Consultations Department SEGUMAR Singapore, Singapore
Compliance and Enforcement Department SEGUMAR Seoul, South Korea
SEGUMAR Panama City, Panama Consular Assistance section
Vessel Registration Department Other (Please Specify)
Maritime Telecommunications section    
 
ANSWER THE FOLLOWING QUESTIONS SELECTING THE OPTION ACCORDING TO THE CRITERIA INDICATED BELOW.
GIVE US YOUR FEEDBACK IN CASE YOU RATE US WITH THREE (3) OR LESS ! PLEASE BE SPECIFIC!
1. VERY UNSATISFIED 2. UNSATISFIED 3. REGULAR 4. SATISFIED 5. VERY SATISFIED
 
3 How satisfied are you with the departments of the Panamanian Registry, where you have applied for a service? 1 2 3 4 5
Navigation and Maritime Safety (ASI /PSC)
Maritime Ship Security Department (ISPS)
Marine Casualties Investigation Department
Resolutions and Consultations Department
Compliance and Enforcement Department
SEGUMAR
Vessel Registration Department
Consular Assistance Section
Maritime Telecommunications Section
Others:
Comments:
 
4. How satisfied are you with the availability and proficiency of the Panamanian Registry? 1 2 3 4 5
 
Comments:
 
5. How satisfied are you with the quality and the clarity of the information that you have received from the Panamanian Registry? 1 2 3 4 5
 
Comments:
 
6. How satisfied are you with the timely delivery of the service(s) that you have requested? 1 2 3 4 5
 
Comments:
 
7. How satisfied are you with the waiting time to get a reply on the phone? (If applicable) 1 2 3 4 5
 
Comments:
 
8. How satisfied are you with the waiting time for your complaint to be addressed? (If applicable). 1 2 3 4 5
 
Comments:
 
9. How satisfied are you with the service(s) provided by your resident agent (lawyer)? 1 2 3 4 5
 
Comments:
 
10. If you were to talk about the Panamanian Registry to other customers, how would you rate your experience? ( 1 to 5) 1 2 3 4 5
 
Comments:
 
11. How satisfied are you with the performance of the Panamanian Registry while you have been its customer?
Improved Unchanged Worsened
Comments:
12. How did you find out about the Panamanian Registry?
PMA/SEGUMAR Website Media exposure International Fair Referred by other customers
Authorized Recognized Organizations Consulate Shipping Agency Other (specify)
13. What motivated you to choose the Panamanian Registry?
Quality of service Fees Benefits  
Proficiency Reliability Other (specify)
14. How useful and appropriate is the information located on SEGUMAR's website?
Useful Clear Complicated Outdated Never visit it
15. What services does the Panamanian Registry need to improve in order to be more efficient?
Feel free to use a spreadsheet as an attachment if you need more space to write your comments !
Company or Legal Entity: 
Email : Phone : Date :
 
Please enter Text as it is in the image
 
 
Elaborated by: Public Relations OfficerReviewed by: Marketing Office ChiefApproved by: Public Relations Chief
Control number: F‐AC‐01‐02 Version: 05   Date: January 02, 2015 

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